All orders will be processed within 1 - 3 business days.
Estimated shipping times
United Kingdom: 3 - 5 business days
Europe: 3 - 5 business days
Please note that these are shipping estimates and we can't guarantee them.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Exchanges
Prenderland Books gladly accepts returns
Contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
Simply send an email to firstname.lastname@example.org
We don't accept exchanges or cancellations
However, please contact us by email if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will only use your shipping and billing address, and contact information
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)